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General Terms & Conditions
Delivery
Return of damaged, faulty or wrongly ordered goods
Customer Service Information
Privacy Statement
Security Guarantee

General Terms and Conditions
The following general conditions apply to and are deemed to be incorporated in all contracts for sale and supply of the company's services and materials.

1. The placing of an order expresses acceptance of our terms and conditionof business.
2. These terms and conditions do not affect the customer's statutorrights.
3. All prices shown include Value Added Tax (VAT) at the statutorrate current at the date of invoice.
4. (a) The company reserves the right to alter prices and/or specifications.
(b) The customer has the right to accept or decline any changes as indicateby clause 5 (a).
5. No items for return can be accepted at the company's offices withouprior agreement.
6. On approval orders cannot and will not be accepted.
7. Non receipt or complaints must be reported to the company withi10 working days in writing. This clause does not affect the customer'statutory rights.
8. Our usual delivery shall be 48 hours for chemical & accessorstock items from date of order received from customer.
9. The company guarantees that should our products not be to the standardor in any way different from that advertised, we will refund anmonies paid by the customer, but shall apply only to those item oitems in question.
10. No property in or title to the goods shall pass from the companto the customer unless and until the customer has made full and completpayment to the company.
11. The company does not accept responsibility for damage to any equipmenin which our products are used for the purpose other than those fowhich it was designed.
12. Delivery is to anywhere within the England & Wales (quoteavailable for Scotland & Ireland).

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Delivery

Delivery charges will be based on weight and the cost will be calculatewhen you complete your order via the shopping cart. The charges foEngland & Wales are shown below:

* £3 = up to 0.9kg
* £7 = 1 - 4kg
* £10 = 5 - 9kg
* £13 = 10 - 19kg
* £17 = 20 - 29kg
* £22 = 30 - 50kg
* £50 = 50 - 100kg
* £100 = above 100kg

For delivery to Scotland or Ireland please contact us for a quote.

From receipt of confirmed order dispatch of chemicals & accessoriewill normally be approximately 48 hours for stock items.

All goods are fully insured whilst in transit.

In A&P Pools (Fareham) Ltd reserve the right not to dispatch gooduntil payment has been made in full.

Unfortunately we do not take orders for export outside of the UK apresent.

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Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notifus immediately so that we can arrange for your faulty goods to be collecteand immediately despatch a new consignment at no additional cost tyou. If you do not want the faulty goods replaced then we will collecthem and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify uimmediately so that we may rectify the problem at no additional costo you. We will collect the wrongly sent goods and we will either senthe correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise untidelivered. Please notify us and we will arrange to collect and delivethe correct products. We will obviously impose carriage and restockincharges. We will be happy to quote should this situation arise. Thesterms do not affect your statutory rights as a consumer.

A 7 day cooling off period will take effect from the day after yoreceive the goods. In this time if you find that the goods are nosuitable for your use then please notify us and we will arrange tcollect the goods and arrange for a full refund within 30 days. We may need to charge carriage in this case and we will be happy to quotshould this situation arise.

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Customer Service Information

The A & P website & online store is owned and operated by A&P Pools (Fareham) Ltd.

If you require any assistance with either the operation of this wesite or with the products that we provide, just call our customer support & carhelpline on 08000 743 743 where one of our customer service representativewill be happy to help you. Lines are open during office hours 9am 5pm.

We trust that you will not have reason to complain about our productand services but if you do then we shall endeavour to process youcomplaint in a manner which in fair, confidential and effective.

If you wish to complain we would request that you do so by email athis is the most speedy way to document and respond to you. We wilrespond to your complaint within 5 working days.

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Privacy Statement

We are committed to protecting your privacy. We will only use thinformation that we collect about you lawfully (in accordance witthe Data Protection Act 1998) and according to the Which? Web TradeCode of Practice.

We collect information about you for 2 reasons:

* to process your order
* to provide you with the best possible service

We will not e-mail you in the future unless you have given us youconsent and we will give you the chance to refuse any marketing e-maifrom us or from another trader in the future.

The type of information we will collect about you includes :

* your name
* address
* phone number
* e-mail address
* credit/debit card details

We will never collect sensitive information about you without youexplicit consent and the information we do hold will be accurate anup to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptlyAll information entered in our secure area is made secure using a LINUhosted Secure Socket Layer with 64 bit encryption.

If we intend to transfer your information outside the EEA (EuropeaEconomic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitorto our site. This can include using a "cookie" which woulbe stored on your browser. You can usually modify your browser to preventhis happening. The information collected in this way can be used tidentify you unless you modify your browser settings. If you sign uto become a member cookies will need to be used to enable the softwarto calculate the discount on your order.

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Security Guarantee

Shopping with A&P is totally safe,100% guaranteed. We understanthat shopping online can feel risky and uncertain. How can you be surthat someone out there with a computer can't intercept your credicard numbers?

You can be sure, because your credit card security is our highespriority. In fact, our shopping system is so safe that in the highlunlikely event of credit card fraud, we will reimburse the first £5of your loss. Since, legally, the credit card issuer must repay the rest, no matter what happens, you will not be held responsible foany fraudulent credit card charges.

All information entered in our secure area is made secure using LINUX hosted Secure Socket Layer with 64 bit encryption. So reallthere's no risk. In fact, shopping online is statistically far safethan using your credit card at a restaurant or department store. We'rsure you'll find yourself appreciating the cost savings and conveniencof shopping at home in no time at all.

If you have any further queries regarding privacy & security please contact the Polypool office.

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